Customer Service

by Emma Carter

FULL-LENGTH: Nora, an aspiring concert violinist by night and customer service rep by day, struggles through the morning rush at the Springfield Symphony Box Office. The usual managers are away, and Nora is the unwilling leader of its motley crew: Eddie, the nerdy, office clown; Roger, a diligent worker with no social filter; Collin, who's social anxiety is so great he communicates with his fellow employees...

FULL-LENGTH: Nora, an aspiring concert violinist by night and customer service rep by day, struggles through the morning rush at the Springfield Symphony Box Office. The usual managers are away, and Nora is the unwilling leader of its motley crew: Eddie, the nerdy, office clown; Roger, a diligent worker with no social filter; Collin, who's social anxiety is so great he communicates with his fellow employees almost entirely through the piano, and Salma, a badass Muslim woman who's joined their team under mysterious and unfortunate circumstances. With each ring of the phone, we meet an array of hilarious customers, all sixteen brought to life by one exceptional actress. When the infamous high-level donor, Honore Drinkwine demands front row tickets for the Ben Folds concert, Nora must find a way to do the impossible or risk losing her job. However, she might lose her mind in the process.

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Customer Service

Recommended by

  • Cheryl Bear: Customer Service

    If you've ever wondered about the inner workings of a box office, this play is at your service! An insightful look inside and well done.

    If you've ever wondered about the inner workings of a box office, this play is at your service! An insightful look inside and well done.

  • Unicorn Theatre: Customer Service

    This play was a SEMIFINALIST for the 2017-2018 In-Progress New Play Reading Series at Unicorn Theatre in Kansas City, Missouri. It is our pleasure to support CUSTOMER SERVICE.

    This play was a SEMIFINALIST for the 2017-2018 In-Progress New Play Reading Series at Unicorn Theatre in Kansas City, Missouri. It is our pleasure to support CUSTOMER SERVICE.

Development History

  • Type Reading, Organization The Midwest Dramatists Center , Year 2017
  • Type Reading, Organization UMKC Graduate Class: Literary Analysis with Jeff Church, Year 2017