- The SnowmanAny,,AnyAnyThis role is to be played as a puppet. No need to hide the puppeteer. The Snowman is a spunky, interactive narrator telling the story at the North Pole as a send-up of the narrator in Rudolph.
- Mitchell Claus26-30,,AnyMaleThe young urban professional son of Santa and Mrs. Claus, who works as their publicist. He's straightlaced and organized, sometimes missing the forest for the trees.
- Daisy Scarlett26-30,,AnyFemaleThe warm, ambitious village schoolteacher at the North Pole who dreams of someday opening her own school. She has trouble being an inconvenience and wants to be supportive of Mitchell's problems in life while navigating her own difficulties.
- IdaLynn Marble26-30,,AnyFemale, Non-binarySanta Claus' executive assistant who is fiercely loyal and crafty. IdaLynn is fixing up a new house for her and her fiancé as they plan the wedding. This role is written female, but could easily be played as non-binary or genderfluid.
- Romulus Wolf40s,,AnyMaleThe cold, calculating political strategist for Ebenezer Whitfield's campaign. A charming slimeball. In many ways, Wolf is a mirror to Mitchell Claus in both personality and role in the story with a sleeker presentation.
- Santa Claus/Ebenezer Whitfield60s,,AnyMaleSanta Claus is a benevolent philanthropist who has had to make some tough decisions behind closed doors to keep up with a growing global population. Ultimately, he means well and wants to keep up the illusion of being magic to everyone in the world—including his own family. Santa Claus doubles as Ebenezer Whitfield, the hokey rancher challenging Maureen Gaines Claus for her seat as Mayor of the North Pole.
- Maureen Gaines Claus/Granny Scarlett60s,,AnyFemaleThe pantsuit politician and long-serving Mayor of the North Pole seeking re-election. While the rest of the world only knows about Santa Claus, Maureen and Santa are the power couple of the North Pole, ruling over both the public and private sectors with a benevolent eye. Maureen doubles as Granny Scarlett, the neurotic grandmother of Daisy and IdaLynn who is paranoid about her home being broken into after hearing recent news reports.
- Schyler Hines26-30,,AnyMaleThe hot newscaster for the local channel at the North Pole. He's not particularly bright or a good journalist, but he certainly is nice to look at.