Honestly, as someone who has worked in customer support for many years and dealt with customers who are being heinous for reasons a lot less important than those here, I fully get Mary-Beth's desire to say 'I don't care' because sometimes, in the depths of frustration, we don't! That's the amazingly high-tension situation that Joe has presented and done such an amazing job of making you as the audience feel just as frustrated as the customer or maybe, like me you do relate to the employee. Either way, there is an audience out there who can't relate, utterly fabulous!
Honestly, as someone who has worked in customer support for many years and dealt with customers who are being heinous for reasons a lot less important than those here, I fully get Mary-Beth's desire to say 'I don't care' because sometimes, in the depths of frustration, we don't! That's the amazingly high-tension situation that Joe has presented and done such an amazing job of making you as the audience feel just as frustrated as the customer or maybe, like me you do relate to the employee. Either way, there is an audience out there who can't relate, utterly fabulous!